Kone fail indicator (2) "This elevator needs to be fixed!"
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Kone fail indicator

An elevator emergency communications system, often in the form of an emergency telephone (also known as intercom), is a system used in elevators to contact a certain group in case of an emergency.


The emergency communication system can consist of either a phone in the control panel (often hidden in a compartment behind a door, common in the US) or an intercom.

The intercom/phone is usually set to dial the security office/maintenance department or the elevator company (also known as elevator remote monitoring), although there are cases where it is set to dial the emergency number of the country the elevator is located in.

For the year of changes and public awareness of the accessibility, some of the intercom will have a indication for the people who has hearing impaired. Comply with ASME A17.1-2000[1] or BFA 2008[2].

Proper usage

  • When you are stuck in the elevator
  • A medical emergency in the elevator (e.g. cardiac arrest, often in hospitals only)

Incorrect Usage

  • Chatting to your friends in the lobby
  • Prank calls

Notes and references

  1. Handbook on Safety Code for Elevators and Escalators, The American Society of Mechanical Engineers, United States of America.
  2. Design Manual - Barrier Free Access 2008, Buildings Department, Hong Kong, China